"Consumer" means the natural person who purchases goods and services for purposes unrelated to the entrepreneurial, commercial, artisanal or professional activity that may be carried out by the "Supplier" Panificio San Paolo, with registered office in via dell'Artigianato 9 - 72015 Fasano, a professional legal entity that sells goods or services through online sales ", Ie the contract stipulated exclusively within the remote communication system commonly called" internet ".
Product features
The essential characteristics of the product covered by this contract are described in detail and represented in the internal electronic catalog available online.

Conclusion of the contract

The contract will be considered concluded when the Consumer has put in place the following activity:

  • a. Compilation of the digital form in which it describes its identification data
  • b. Selection of the type of payment chosen
  • c. Final sending click, implying acceptance of the conditions of sale.

The Consumer undertakes and obliges, once the "online" purchase procedure is concluded, to proceed to the printing and storage of these conditions of sale, which it will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product being purchased, and this in order to meet the conditions of Legislative Decree 206/2005.
It is forbidden for the buyer to enter false, and / or invented, and / or invented data in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; personal data and e-mail must be exclusively referable to the Consumer, and not to third parties, or fantasy.
The Supplier reserves the right to legally pursue any violation and abuse, in the interest and for the protection of consumers all. The Consumer elects domicile in the place indicated in the digital form. With the insertion by the Consumer of his telephone number, fax number and e-mail address, the same authorizes the use of these communication systems by the Supplier. The contract will not be concluded in the event of purchase by minors.

Methods and delivery times of the goods

Without prejudice to the time limit for the execution of the contract pursuant to art. 54, paragraph 1, of Legislative Decree n. 206/2005, the goods as ordered above will be delivered to the Consumer by courier, in the event of purchase in Italy, possibly within five working days, (except for the items ordered in the appropriate section "on request") starting from the day following the receipt of the payment confirmation of the goods, without any delays that may constitute grounds for withdrawal from the contract or give rise to rights to compensation.
For shipments of goods outside the Italian territory, the average delivery times are seven working days from the day following the receipt of the payment confirmation of the goods, without any delays could constitute grounds for withdrawal from the contract or give rise to rights to compensation.
The Supplier guarantees the availability of the products listed in its online electronic catalog at the time of publication of the same, but is unable to guarantee that any reordering of sold out batches can be processed, in which case it will notify the Consumer and refund of the sums already paid, in the forms and in the manner provided for by art. 54, paragraph 2, Legislative Decree n. 206/2005.


The Supplier does not assume any responsibility for the outages attributable due to force majeure such as accidents, explosions, fires, riots, strikes and / or lockouts, earthquakes, floods, damage to IT systems, system failures, and other similar events that prevented, in all or in part, to execute the contract within the agreed time.
The Supplier will not be responsible for any damages, losses and / or costs incurred as a result of the non-execution of the contract for the reasons mentioned above, having the Consumer entitled only the return of the price paid. Likewise, the Supplier is not responsible for any fraudulent and illegal use by third parties of credit cards, checks and other means of payment. The Supplier, in fact, at no time during the purchase procedure is able to know the Consumer's credit card number which, via a secure connection, is transmitted directly to PAYPAL, the service operator.

Guarantees and assistance modalities

The Supplier markets products of high quality level, for which any warranty required by law is directly provided by the manufacturers and the reference legislation as well as the methods of application of the warranty will be those indicated and highlighted by the manufacturer together with the product.

Right of withdrawal of the Consumer

The Consumer who for any reason you are not satisfied with the purchase made, you have the right to withdraw from the contract entered into, without any penalty and without specifying the reason, within 10 working days from the day of receipt of the goods.
The right to Withdrawal is exercised by sending a written communication by telegram, fax, or e-mail to the address of the Supplier within the deadline (the latter is available directly on the website). If the delivery of the goods has taken place, the Consumer is obliged at his own expense to return it or make it available to the supplier or the person designated by him, within 10 working days from the date of receipt of the goods, upon written indication of the chosen return method. ; in the absence of the above, the return will be deemed made by the postal service.
Under penalty of ineffectiveness of the right of withdrawal, all items must be provided with the original packaging, without any lack.
If the Consumer exercises the right of withdrawal in accordance with the above, the Supplier will refund the sums already paid within no more than 30 days from the date on which he became aware of the exercise of the right of withdrawal by the Consumer. If the price has been paid by credit card, the Supplier will credit the same amount, through the Issuing Institute, to the Consumer card account.

Termination of the contract and Express termination clause

The Supplier has the right to terminate the contract by giving notice to the Consumer. In this case, the Consumer will be entitled only to the refund of any sum already paid. The obligations assumed by the Consumer, as well as the guarantee of successful completion of the payment that he makes with the means referred to in art. 6, have an essential character, so that by express agreement, the breach by the Consumer of only one of these obligations will determine the legal termination of the contract pursuant to art. 1456 of the civil code, without the need for judicial judgment, without prejudice to the right for the Supplier to take legal action for compensation for any damage.

Method of cancellation of the order

If the Consumer decides to cancel an order, he must send an e-mail within 24 hours from the date of confirmation of the same to the address with the subject: “ cancellation order no. " and indicating the personal data already communicated with the order itself.


Consumers wishing to make complaints can send an e-mail to, or call +39 389 8884396.

Online jurisdiction

Any dispute relating to the application, execution, interpretation and violation of this contract is subject to Italian jurisdiction. For any dispute between the parties regarding this contract, it will be competent, based on art. 63 of Legislative Decree no. 206/2005, the judge of the place of residence or domicile of the Consumer, if located in the territory of the State; otherwise the court of Brindisi will be competent.


These conditions have been drawn up on the basis of the provisions of Legislative Decree no. 206 of 6.9.2005 (Consumer Code).

Phase 1 - Receipt and fulfillment of orders

When the order is completed correctly, the system automatically sends a summary email to the customer and a copy to Panificio San Paolo. If the customer does not receive the summary email, then the order has not been sent correctly. In this case, please contact at or by telephone on +39 389 8884396.
Orders received correctly and complete with all the necessary data are processed and processed. policy processed on the working day following their receipt of dispatch; in the processing cycle, the order of arrival is respected and therefore the number assigned to the order itself. In the case of payment by bank transfer, the order will be processed as soon as the customer communicates via email to or by fax (number +39 389 8884396) of the payment by attaching the details of the transfer (C.R.O. number). The shipment will start as soon as the reclaimed amount is credited.
In the case of incomplete orders (e.g. missing / incorrect shipping address, payment by credit card failed) we will contact the customer by phone or email in order to solve the problem and to process the order. The customer will be contacted promptly even if the ordered items are not immediately available or do not comply with the quality standards of our shipments. In this case, it will be possible to modify the order by phone with one of our operators or wait for the arrival of the chosen items.

Phase 2 - Shipping by Courier

Orders departing are shipped every day from Monday to Friday at 13.00; up to this time, on the day of the order or the following day if the order has been placed in the afternoon, it is possible, if necessary, to make changes (content, payment method and delivery address). It should be noted that in this case the shipment will take an extra day for delivery. From the moment the products purchased are entrusted to the courier, delivery will take place within five working days, on Italian territory and within seven working days, if outside of Italian territory.

Phase 3 - Delivery to the Customer

The delivery of the order takes place throughout the day, therefore to avoid as much difficulty or delay as possible it is advisable to indicate a address where the address can be as safe as possible (place of work, friends, relatives) so that our courier can find someone. In case of absence of the recipient, the courier will still leave a notice indicating the telephone number to contact. If the recipient is absent, the courier will try to deliver the goods a second time.
After which, if the delivery does not take place again, the recipient will be contacted by phone; if this attempt also fails, a stock file will be opened. If the recipient finds a non-delivery notice left by the courier, he must take care to follow the instructions on the notice.

Phase 4 - Possible replacement of the goods

In the event that has shipped a product other than the one ordered, or the product is damaged in transport or is in any case unusable, to request replacement it is sufficient write, within 2 (two) working days from receipt of the goods, an email to or call our number +39 389 8884396 indicating:

  • customer name
  • name or code of the wrong product (s)
  • name or code of the product / s you want to have as replacement

We will send a courier at our expense to collect the goods and to send the replacement products. In the event that the item is not immediately available, the buyer will be contacted by our staff who will make available a credit corresponding to the value of the goods paid, which can be used for the next order. If the buyer prefers, we will pay the amount by bank transfer to his current account.
Attention : the shipping costs for replacing the goods will be borne by the buyer in the event where the item received matches the one you ordered but wants to replace it anyway. In any case, the goods must be returned intact in all its parts, not used and inserted in its original wrapping. For all the other cases provided for by the law, consult the legislation on the right of withdrawal in the relative paragraph.

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